# Claim flows and states

Once successfully submitted, a claim will be categorised into one of the following status:

| **Status** | **Description** |
|  --- | --- |
| Outstanding | WorkSafe Victoria  has responded  with **Pending Review**. The Tyro Health  transaction will be in this state until WorkSafe Victoria has  reviewed it and responded later with Accepted, Partially Accepted, or Rejected. |
| Approved | One or more claim items accepted and approved by WorkSafe Victoria. Settlement not yet issued to provider. |
| Completed | An Approved claim where payment has been issued by Tyro Heath  to the provider. |
| Declined | WorkSafe Victoria  has responded with Rejected. Tyro Health  will not payout the claim |
| Cancelled | Tyro Health have initiated a cancellation request on the claim and WorkSafe Victoria  have  responded with a successful cancellation |


Some claims will be processed instantly by WorkSafe Victoria using their straight-through adjudication method. Those claims will return an approved or declined status within 30 seconds and the SDK will return that status via a callback. 

However, partners will need to accommodate claims which undergo manual review and status updates hours to days post submission.  For each claim, a partner can nominate one or more webhooks which fire depending on the claim status. Each successfully submitted claim will also return, via SDK callback, a Tyro Health unique transaction Id which can be used to periodically poll for current status.